Contact the ICT Service Desk
The ICT helpdesk can help both staff and students with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.
Ways to contact us
Call the ICT Service Desk on +44 (0)20 7594 9000 or 49000 from a College telephone. We're available from 06:00 until 18:00 and out of hours is available from 18:00 until midnight.
Come and see us
The ICT Service Desk is currently closed.
Out of hours support
For critical problems that disrupt services and systems only, on weekends, college closure days and between 18:00—06:00 on weekdays. Call +44 20 7594 9000 or 49000 from a College telephone, follow the recorded instructions and wait to be transferred to our Out of Hours team*.
Get help from ICT Deskside Services teams
As well as the options listed above, you can get one-on-one IT support from ICT Deskside Services teams at drop-in sessions across College. Go to the ICT Deskside Services Teams page for full details, contacts, locations and session times.
Contact ICT Security
If you have sensitive data or feel uncomfortable about going through the Service Desk, contact ICT Security using these channels instead:
- IN PERSON: Level 4, Sherfield Building, South Kensington Campus
- BY EMAIL: firstname.lastname@example.org
- BY PHONE: +44 (0)207 594 6966
*Out of Hours service is provided by an organisation external to the College. They are governed by contract and Service Level agreement. In order to provide all users with the service, the organisation has the names, email addresses, phone numbers and University IDs of College members held on secure servers. Your location may also be shared if it is relevant to an enquiry you make to the service. For more information about how the College protects your privacy, read our data protection policy.